By Canadian Press

Outage prompts meeting between federal industry minister and Rogers CEO

Jul 11, 2022 | 2:03 AM

Canada’s industry minister will meet with the head of Rogers Communications today in the wake of last week’s massive outage that paralyzed the company’s network.

The office of François-Philippe Champagne says he plans to meet with Tony Staffieri and other telecom leaders to discuss the importance of improving Canada’s networks. 

The widespread Rogers service outage began on Friday morning and lasted at least 15 hours, knocking out access to many health-care, law enforcement and banking services.

The statement from Champagne’s office says the minister found the disruption “unacceptable,” describing the services as “vitally important” in the daily lives of Canadians.

Staffieri has made a statement attributing the outage to a network system failure after a maintenance update, adding that the “vast majority” of customers were back online.

Meaningful Mementos

Remembering Someone You've Lost at Christmas

Dec 03, 2024

Seasonal Sorrow

How Do You Get Through The Holidays When You're Grieving?

Nov 01, 2024

Upcoming Events at Oliver's

Grief & Loss and Estate Planning Seminars

Oct 02, 2024

But many customers reported service disruptions stretching into Sunday, and Rogers issued a statement acknowledging some were still experiencing service disruptions it described as intermittent. 

This report by The Canadian Press was first published July 11, 2022.

Companies in this story: (TSX: RCI.B)

The Canadian Press