Photo by Curtis Galbraith.

By Curtis Galbraith

City Hall

Grande Prairie City Hall releases 2022 Resident Satisfaction Survey results

Sep 13, 2022 | 2:42 PM

Grande Prairie City Hall has unveiled the results of its 2022 Resident Satisfaction Survey.

The city says the results show that 70 per cent of those taking part believe the quality of life in Grande Prairie is good or very good and 92 per cent think Grande Prairie has a bright future.

Also, 73 per cent say the quality of service from the city is consistently high, with the fire department, parks, and recreational, arts, and cultural facilities getting almost all positive responses.

The city sent out the following list of highlights in a news release:

· High quality of life rating

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• 70% of respondents indicate that the quality of life in the City is good or very good.
• 92% of respondents believe Grande Prairie is a community with a bright future.
• 85% of respondents are proud to live here.

· City services are seen as well-run and receive generally positive reviews

• 73% of respondents agree that the quality of service from the City is consistently high.
• Some services receive almost universally positive responses, including the fire department; parks, playgrounds, and trails; arts, cultural facilities, and programs; and recreational facilities.

· Grande Prairie residents remain very positive about the state of the local economy

• 89% of respondents indicate that Grande Prairie has a vibrant and healthy local economy, an increase of 9 points from 2020.
• Over half (53%) of respondents expect the economy to improve over the next twelve months while 32% expect it to stay the same.

· The City’s customer service continues to be ranked high, with some room for improvement

• 90% of respondents say City staff are courteous, helpful, and knowledgeable.
• 63% of respondents expressed satisfaction with the most recent contact they had with the City.

· New to the survey this year, residents were asked for their views on City events

• 93% of respondents indicate that City-hosted events are an important part of the local sense of community.
• 76% indicate that they are interested in attending more City-hosted events in the upcoming 12 months.
• When asked a general, open-ended question about what respondents would like more information on from the City, the top response was “events/activities”. This response did not even register on previous surveys.

· While crime continues to be an important area of focus for residents, there were some signs of improvement

• Crime moved from the top issue in 2020 to the fourth in 2022.
• 62% of respondents agreed that Grande Prairie is a place where residents feel safe and secure, an 11-point increase from 2020.

The survey was done both over the phone and online in June.