By Canadian Press

ER doctors don’t want to deter people from seeking care amid crowding: association

Jan 4, 2024 | 9:17 AM

TORONTO — The Canadian Association of Emergency Physicians says it is “concerned” about comments made by Quebec Health Minister Christian Dubé in December suggesting that unnecessary emergency department visits significantly contribute to ER overcrowding.

If patients feel they need emergency health care, they shouldn’t hesitate to go to the ER, the association told The Canadian Press on Wednesday.  

On Dec. 19,  Dubé told reporters in Montreal that “there is a large percentage of people who consult at the emergency department who don’t have an urgent problem … I’m not saying they’re not worried, but they don’t have an urgent problem.”

He made the statement after receiving a letter from a group representing Quebec emergency department chiefs who said the situation was “out of control” due to overcrowding. 

Quebec’s health department also issued anews release on Dec. 31, encouraging people to consider other health-care services instead of going to the ER.

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Volumes in emergency departments are high in the midst of respiratory illness season but the main reasons for overcrowding are systemic problems that have been flagged for years, said Dr.  Michael Herman, an emergency physician at Queensway Carleton Hospital in Ottawa who was speaking on behalf of the Canadian Association of Emergency Physicians. 

“The issues around emergency medicine volumes are really more to do with flow through the hospital than it is to do with individual patients presenting,” said Herman. 

“When you have patients who are admitted to the hospital waiting 24, 48, sometimes 72 hours to get a bed on the ward, that in turn occupies space that can’t be used to see the next emergency patient.”

People arriving at the ER should expect to be triaged based on the acuity of their symptoms, Herman said. 

“Unfortunately we may have to anticipate that there might be a bit more of a wait than you’re used to — certainly more (of a) wait than we’re happy with. But that is the reality of the situation.”

If people have “timely access” to a family doctor, that can be a good option for those who aren’t experiencing severe symptoms, Herman said. 

But “if they’re worried that there could be something more serious going on” they shouldn’t hesitate to go to the emergency department, he said.

“The patient declares their (own) emergency.” Herman said. 

Government messages telling people not to go to an ER unless it’s “necessary” could deter people from accessing the care they need, he said. 

“The patient is the one who has concerns about their symptoms, concerns about their well-being, so they present to an emergency department to be assessed. That’s our job, that’s our role.”

Emergency department overcrowding prompted New Brunswick’s francophone health authority on Friday to ask people to avoid two of its emergency departments unless they needed critical care.  

The Vitalité Health Network said one of its ERs would be closed overnight due to nursing shortages. 

It also acknowledged that the holidays were making it more difficult to access primary care services. 

Emergency physicians met with health ministers from across Canada last fall to discuss the   issues plaguing hospitals and emergency departments on an ongoing basis.  

“The challenges that Canadian emergency departments have confronted, such as overcrowding, protracted wait times, and resource limitations, have persisted for far too long,” said Michael Howlett, president of the emergency physicians association, in a statement issued on Oct. 12. 

This report by The Canadian Press was first published Jan. 4, 2024.

Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.

Nicole Ireland, The Canadian Press