City of Grande Prairie’s 311 contact centre service launching April 19
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The City of Grande Prairie says they will be launching their new 311 contact centre service on Monday, April 19, which will serve as the central contact point for information about programs and services.
Residents dialing 311 will reach a customer service centre, where they will be able to speak to a Corporate Citizen Experience specialist who can help with all City-related inquiries.
The City first applied to the Canadian Radio and Telecommunications Commission (CRTC) in the summer of 2020, with the aim of providing a simplified process for its customer service centre.
The new 311 number officially launches April 19 and will operate Monday to Friday between 8:00 a.m. and 6:00 p.m. Callers outside of the Grande Prairie area can still access this service by dialing the Citizen Contact Centre at 780-538-0300.
