File photo of passengers at Calgary International Airport on August 31, 2022. (Photo: Jeff McIntosh/The Canadian Press)

By The Canadian Press

Air Travel

WestJet cancels 31 more flights on Monday

Nov 7, 2022 | 4:42 PM

CALGARY – Flight cancellations continued today after WestJet’s system-wide outage on Sunday led to halted flights, long customer service wait times and other disruptions.

The Calgary-based airline says another 31 flights are cancelled today due to the effects of the system outage combined with winter weather affecting Alberta and parts of Western Canada.

Over the weekend, a system-wide outage led to the cancellation of over 200 WestJet, Swoop and Sunwing flights that have many travellers still stranded and seeking compensation.

WestJet customer Gemini Clarke says she is stuck in Calgary, exhausted and wanting answers but has no word if she will be placed on a flight back to Kelowna today.

Clarke says she has been unable to receive a response as she has not heard information over the phone or email as lines remain congested with customers in similar circumstances.

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WestJet says an additional 10 flights have been scheduled today for passengers still waiting for flights.

(The Canadian Press)