By Jeff Henson

Healthcare

AHS to call patients to update surgical wait lists

Sep 14, 2022 | 2:11 PM

Alberta Health Services will be using automated phone calls and voicemail over the next few months in an effort to update their waitlists for certain surgeries in the North Zone.

Patients listed for surgeries with plastic, vascular, orthopedic, and ear/nose/throat (ENT) surgeons in the North zone can expect a phone call, which will ask them to follow up with the message centre for AHS surgery wait list management.

AHS stresses that patients who hang up or do not call the number back will not see their position on the waitlist affected.

They add these calls will never ask for financial information or for any personal information other than your provincial personal health number or birthdate

This initiative is part of AHS’ surgical recovery plan, which includes other strategies to reduce waitlists for non-urgent scheduled surgeries.

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